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Q. HOW NEW IS YOUR EQUIPMENT?
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| A. |
All of our
Equipment is purchased new by Away Wee Go Rentals. We promptly send
in all warranties so we can be notified of any recalls or safety issues.
In addition we track all recalls on the consumer reports website.
Your child’s safety is our primary concern. We can provide you
with any brand or model information.
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| Q.
HOW IS YOUR EQUIPMENT CLEANED? |
| A. |
We follow all Nevada
and California Department of Health regulations with regards to the
regulations on cleaning solutions and procedures for infant and children’s
toys, furniture and cloth items. These are the same guidelines that
all licensed child care centers are required to follow.
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| Q.
WHAT IS YOUR CANCELLATION POLICY? |
| A. |
All orders cancelled
within 48 hours will be charged 50% of original order. Orders cancelled
before 48 hours will be charged a $10.00 processing fee.
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| Q.
WHAT FORMS OF PAYMENT DO WE ACCEPT? |
| A. |
We accept Visa/MasterCard
or cash for all orders. Credit card orders are processed after delivery
but are verified at the time of reservation. Cash expected to be paid
in full at time of delivery, as well as a Visa or MasterCard number
for deposit only. If other arrangements need to be made please contact
us and we will try to accommodate.
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| Q.
DO YOU OFFER DISCOUNTS FOR EXTENDED STAYS OR MULTIPLES? |
| A. |
Definitely! Please contact
us for more information. We will always try to make your stay as affordable
and hassle free as possible whether for one night or for two months.
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| Q.
ARE THERE ANY SERVICES OTHER THAN RENTALS THAT YOU PROVIDE? |
| A. |
We want to make your
trip as hassle free as possible so we will accommodate most needs
that you have. Diapers, Wipes, Bottles and Bibs are available for
purchase. If there is something you need please let us know and we
will do all we can to meet your requests. A 25% courtesy fee and appropriate
state tax will be added to the purchases.
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| Q.
IS THERE A MINIMUM ORDER THAT I NEED TO MAKE? |
| A. |
Yes, a $50.00 minimum
order is required.
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| Q.
WHERE DO YOU DELIVER? |
| A. |
We will deliver to private
residences, hotels, bed and breakfasts, campgrounds and condo’s.
We deliver to the entire Lake Area, Carson Valley and Reno.
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| Q.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER? |
| A. |
To ensure availability,
we suggest you place our order as soon as your travel plans are confirmed.
We do understand that sometimes plans can not be made until the last
minute so we will do our best to accommodate your schedule and needs.
This is especially true during the Holiday, Summer and Ski Seasons.
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| Q.
WHAT ARE YOUR DELIVERY POLICIES? |
| A. |
There is a Minimum Delivery
Charge of $30.00 Roundtrip (delivery and pick up) per order. Charges
may vary depending upon delivery location, distance, and Time of Day
delivery is needed. We will do all we can to accommodate your schedule
as best we can.
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